The general conditions of sale apply to all orders placed on the website www.delphinedelafon.com for the purchase of products presented on the Site by the company SAS DELPHINE DELAFON, limited company with its headquarters at 32, rue du Faubourg Poissonnière in Paris (75010), registered with the RCS Paris under number 752 994 244 00016 (No VAT FR87752994244). Subject to any contrary provision of law, the Terms and Conditions applicable to the relationship established between the customer and DELPHINE DELAFON SAS are those in effect on the date of confirmation of the order. They apply to the exclusion of all other conditions. DELPHINE DELAFON does not make solicitation calls; the provisions of the Consumer Code relating to the solicitation calls at home are not applicable to order under these Terms and Conditions.
The orders are carried out exclusively on the site. The connection fee and Internet access are the responsibility of the customer. All orders are validated by the client “double clicking”, which constitutes a fixed acceptance, which can only be challenged within the bounds provided in the Terms and Conditions. In terms of the law; the so called “double click”, associated with the authentication of the procedure and its non repudiation, and the protection of message integrity, constitutes an electronic signature, which has as much value between the parties as a handwritten signature. Unless provided otherwise, the data recorded by DELPHINE DELAFON constitutes proof of all transactions between DELPHINE DELAFON and its customers. A confirmation of the validated order by the customer will be e-mail to him/ her prior to shipping the order, and will finalize the sale subject to the right to exercise the right of withdrawal. The version of Terms and Conditions applicable to a given order can be maintained by the Customer computing management or printed on a piece of paper.
The products and prices offered are valid as long as they are visible on the site, subject to availability, excluding promotional offers indicated on the site. The sales are made subject to the availability of the goods. In the event that an ordered product proves to be unavailable for reasons beyond the control of DELPHINE DELAFON, the customer will be notified by e-mail. The order will be cancelled and no bank debit will be made. DELPHINE DELAFON reserves the right to offer the customer a replacement product, of the same price and quality. In addition, as a retailer with no permanent large stock, DELPHINE DELAFON reserves the right to refuse orders of the same product in large quantities and of 2 identical items. DELPHINE DELAFON also reserves the right to refuse any orders placed by customers who have not paid a previous order (except in cases of withdrawal provided by the law).
4.1 DELPHINE DELAFON reserves the right to change prices at any time but the products will be charged based on the rights in effect at the time of confirmation of the Customers order. Product prices are in euros including all taxes (including VAT at current rate), excluding the processing fee and shipping, which are subject to a separate section at the time of the order, according to the characteristics of the order. These fees are made known to the Customer before the validation phase of the order. We constantly verify that the indicated prices are correct, however we are unable to guarantee the complete absence of errors. If an error in the price of an article does appear, we will give you the possibility to reconfirm the purchase of the product at the correct price or to cancel the order. If we are unable to contact you, the order will be considered cancelled. We are not obliged to sell a product at the incorrect price, even if the order summary has already been sent. The price of products dispatched outside the European Union and overseas territories will be calculated net of tax on the invoice. In this case, the Customer is considered as the importer of the products. In case of payment of customs duties, import taxes or others, applicable because of the geographical destination of products, the costs made by the Client, to whom it is recommended to complete the checks and the necessary steps prior to validation of his order. Products remain the property of DELPHINE DELAFON until full payment. 4.2 The settlement order is made:-Either by credit card (Visa, MasterCard, American Express, other credit cards)- The card is charged at the time of confirmation of the order.
The delivery times are indicated in working days. When a single order is made for multiple products and they have different delivery dates, the latest possible delivery date is give, so as to insure DELPHINE DELAFON in the case of a split shipment. In this case, participation in the processing fee and shipping will be charged for one shipment. The products are delivered to the shipping address provided by Customer at the time and as part of his order. Unless otherwise indicated on the Site, deliveries of products occur in the UK as well as the rest of the world. No deliveries will be made to hotels or PO boxes. In case of delayed shipment, e-mail will be sent to the Client and a new date will be proposed. In the case of a e-shop order, if the delay in delivery exceeds 30 days for reasons other force majeure, the Customer will receive the opportunity to cancel the order by sending a registered letter with acknowledgment of receipt to customer service DELPHINE DELAFON, to its head office within 60 business days after the originally scheduled delivery date to the following adresse:
DELPHINE DELAFON SAS
Service Ventes Internet
32, rue du Faubourg Poissonnière
In the case of a Special order, if the delay in delivery exceeds 90 (ninety) days for reasons other than force majeure, the Customer will receive the opportunity to cancel the order by sending a registered letter with acknowledgment of receipt to customer service DELPHINE DELAFON, to its head office within 60 business days after the originally scheduled delivery date to the following adresse:
DELPHINE DELAFON SAS
E-Shop Customer Service
32, rue du Faubourg Poissonnière
The amount paid by the Customer for the order and shipping will be refunded totaly. If DELPHINE DELAFON received the product after the date of receipt of the cancellation, the Customer will pay the cost of return, and the return of Products will only be accepted subject to the product being in perfect condition and in its original packaging. Any reservations about the status of products (e.g. opened or damaged packages) must be notified immediately upon delivery to the carrier.
Delphine Delafon has 30 days after the reception of the letter of cancellation for reimbursement. The amount payed by the customer will be increased of 10% if Delphine Delafon reimburses within 30 days after this delay, and 20% until 60 days and 50% after.
Photos are for illustrative purposes. The Customer is advised to refer to the description of each product to know the precise characteristics. In doubt, or to obtain additional information, you can contact customer services by email. DELPHINE DELAFON will reimburse the customer or exchange products of apparently defective, damaged or spoilt or which do not correspond to the order. In this case, the Customer must make a written statement of the situation in detail, and return (s) Product (s).In any event, the Customer has legal guarantees of compliance and hidden defects, in accordance with legal provisions: Reminder of articles L.211-4, L.211-5 and L.211-12 of the Consumer Code, and sections 1641 and 1648, first paragraph, the Civil Code: “Article L.211-4 of the Consumer Code: The seller must deliver goods in conformity with the contract and liable for defects of conformity existing upon delivery. It also addresses the lack of conformity resulting from the packaging, installation instructions or installation when it was put to him by the contract or was carried out under its responsibility. ” “Article L.211-5 of the Consumer Code: To comply with the contract, the product must: 1 ° Be suitable for the purpose usually associated with such a product and, where applicable: – Match the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model; – The features that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling; 2 ° Or have the characteristics defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter accepted. ” “Article L.211-12: Action resulting from lack of conformity within two years from delivery of the goods. ” “Article 1641 of the Civil Code: The vendor is required to guarantee in respect of hidden defects of the thing sold which render it unfit for the purpose for which it was intended, or which so diminish this use, that the buyer would not have acquired, or would have paid a lower price if he had known. ” “Article 1648 of the Civil Code, first paragraph: The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. ”
All illustrations, images, characters, formats, graphics, and site characters are and remain the exclusive property of DELPHINE DELAFON or holders of such rights which have granted an exploitation right to DELPHINE DELAFON. Any reproduction, performance or use of such rights by a Customer shall constitute an offense-giving rise to legal action.
The information and data concerning the Customer is strictly necessary for order management, implementation and monitoring of business relationships, as well as for internal statistical purposes. The database formed has thus been declared by the CNIL This data can be sent to companies involved in these relationships (such as those responsible for the performance of services and controls) for their management, execution, processing and payment. This data is also retained to pursue security objectives; identification of improvement and customization services. The Customer has at any time the right to access, correct or oppose any personal data. This right is exercised by email. The Customer may receive, from DELPHINE DELAFON, offers for products or services similar to or that have already been the subject of an order, or newsletters. The customer will have at any time the right to object free of charge for the future, on terms specified in each shipment.
In accordance with the clauses of the article L.122-1 of the Consumer Code, DELPHINE DELAFON will have the right to refuse any order for legitimate reasoning, notably in the case of payment problems, problems relative to shipping, of abnormal orders or those placed in bad faith, and if the case should arise, request proof of identity. In the case of the request of identity, the client will also be informed by e-mail and/or by telephone and will have the option to cancel their order. In the case of no response to this type of request in 72 hours following the request by DELPHINE DELAFON, DELPHINE DELAFON reserves the right to cancel the order and reimburse any amounts received as such.
The contract formed by acceptance of these Terms is subject to French law. The language of this contract is the French language. In case of dispute, French courts will have jurisdiction. In accordance with the clauses of the article L.122-1 of the Consumer Code, DELPHINE DELAFON will have the right to refuse any order for legitimate reasoning, notably in the case of payment problems, problems relative to shipping, of abnormal orders or those placed in bad faith, and if the case should arise, request proof of identity. In the case of the request of identity, the client will also be informed by e-mail and/or by telephone and will have the option to cancel their order. In the case of no response to this type of request in 72 hours following the request by DELPHINE DELAFON, DELPHINE DELAFON reserves the right to cancel the order and reimburse any amounts received as such.”